Frequently Asked Questions
Which App will we use during the lessons?
We will use an online whiteboard for easy collaboration. This application is a fast, free, and simple-to-use digital whiteboard built to help you collaborate with others any time, anywhere. To access the board, you can download the app or just view it in your browser - the link will be provided shortly before the class.
What software/hardware do I need?
Preparing to learn with us is simple. You need three things: a stable internet connection, a computer (or a tablet) and ... to click on the link provided by your teacher before the class.
Is FrenchSoEasy a language learning app?
No, we are not a language learning app. We are an online language school and the best language learning website. And like any school, we offer live classes with certified, native-speaking teachers. We believe that nothing can replace live interaction and customised feedback from a real person.
Concretely, what happens in a French class?
After scheduling a French class on our platform, you will be able to meet online with the tutor of your choice. The teacher will introduce herself and begin teaching the lesson using learning materials that you will see on an interactive whiteboard. You will have free access to the virtual board any time you want after the lesson and you can also download the learning materials (including your and teacher's notes) at the end of class.
What should I do if I won’t be able to take the planned lesson?
Sometimes your plans change and you may have to cancel/reschedule your lesson. In this case, we require you to give your tutor at least 4 (four) hours notice. Otherwise, you are liable to be charged the full amount for the scheduled lesson, unless the tutor agrees not to charge you after a formal discussion. We reserve the right for every tutor to charge the cost of the lesson that is cancelled less than 4 hours before its planned start time, without the possibility of this sum being refunded to the student or transferred to other tutors.
How long will Free Trial last?
The duration of the first lesson is 40 minutes by default.
How much does it cost to have a lesson with a tutor?
Please check our Prices / Les tarifs section.
Where can I find a tutor's contact information?
In order to get the tutor’s contact information, you need to select the date and time for the first lesson here and prepay it through our platform.
How do I pay for lessons?
We provide convenient and safe tools to pay for the lessons with our tutors. You can pay by credit/debit (Visa/Mastercard) cards, via Payoneer or via PayPal. Payments for all online lessons are made through our website. Further lessons can NOT be paid directly to the tutor.
Can you choose a tutor for me?
Our aim is to help you to find the best tutor to achieve your goals. You can browse our Tutor search listings by visiting the Find Tutors menu. If you have difficulties with finding a suitable tutor, feel free to contact our Customer Support Center via email at FrenchSooEasy@gmail.com. Our team can recommend some of the best-fit tutors for your needs.
When can the student leave a review?
We typically send an e-mail to leave a review about the tutor after 14 days from the date of the payment for the first class. This way, the student has enough time to get acquainted with the tutor and provide an accurate review.
How do I report an issue with my lesson?
If you are not satisfied, please contact our team at firstname.lastname@example.org.
Why can't I see the ‘Reschedule’ button for my lesson?
When there are less than 4 hours left before the lesson, you can no longer ‘Reschedule’ or 'Cancel' the lesson for free, as the Cancellation Policy will apply. However, you can contact your team at email@example.com directly.